Shipping Policy
Shipping Rates
Free shipping is available for all products on the Washwow Official Store. All taxes and fees are borne by Washwow.
Shipping Cutoff Time & Delivery Time
Our products usually will be delivered to you within 3-5 working days from the date of shipment according to different areas normally, unless there are exceptional circumstances. You will receive an email with a tracking number once it is shipped out.
Shipping Restrictions
Free shipping only occurs in the United States except for the following areas:
- Alaska
- American Samoa
- Guam
- Hawaii
- Marshall Islands
- Northern Mariana Islands
- Palau
- Puerto Rico
- Rhode Island
- U.S. Virgin Islands
- Armed Forces Americas
- Armed Forces Europe
- Armed Forces Pacific
Please note we are unable to deliver to PO BOX, military or protected areas. Thank you for your understanding.
Delivery Exceptions
Packages may be delivered late if a national holiday occurs or some other exceptional circumstances, like a weather issue or natural disaster (e.g., hurricane, tornado, wildfire, or flood) or Covid-Related impacts ,etc. In that case, the ETA is unpredictable.
IgniteX is not responsible for the above shipment delays. However, IgniteX will try our best to keep you updated and ensure the shipment arrives as soon as it can be resumed in the affected area.
Missing or lost packages
If a package goes missing or delivers to an incorrect address, please contact Washwow customer support at info@washwow.com with your order number.
Where can I track my order?
Once your order is shipped, you will receive an email containing your tracking details and a link to track your parcel or you can click on Track Order from IgniteX Official Store. If you haven’t received your email within 48 hours of placing your order, or if your order is urgent, please contact Washwow customer support at info@washwow.com with your order number.
What can I do if the product I received is not in good condition?
In the event that your order arrives damaged in any way, please email us as soon as possible at info@washwow.com with your order number and a photo of the item’s condition.
Can I change the delivery address of my package after it has been shipped out?
Unfortunately, we cannot change the shipment once the product is en route.
What do I need to do when I receive a different product than what I ordered?
Please contact Washwow customer support at info@washwow.com. Attaching a photo of the product received and the SKU label of the parcel will greatly shorten the handling process.
